Return Policy

At Keka Rehab Services, customer satisfaction is important to us. We strive to ensure that every order arrives accurately and in excellent condition. Because we work with multiple fulfillment partners including print-on-demand providers, third-party suppliers, Etsy production partners, and Amazon fulfillment services return procedures may vary depending on the product purchased and the fulfillment source.

Eligibility for Returns

You may request a return or refund within 30 days of the delivery date for eligible items.
To qualify for a return:
● The item must be unused, unworn, and in its original condition.
● The item must be returned in its original packaging whenever possible.
● Proof of purchase or order confirmation may be required.
● Certain personalized, custom-made, digital, downloadable, or final-sale items may not be eligible for return unless damaged or defective.

How to Start a Return

To initiate a return request, please contact our support team at:
info@kekarehabservices.com
Please include:
● Your full name
● Order number
● Product name(s)
● Reason for the return
● Photos of the item if damaged, defective, or incorrect
Once your request is reviewed, we will provide the appropriate return instructions based on the fulfillment provider responsible for your order.

Return Shipping

Depending on the item and fulfillment source:
● Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
● Some products may require returns to different warehouse locations.
● Unauthorized returns sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos of the issue. We will work quickly to provide a replacement, exchange, store credit, or refund where applicable.
Refund Processing
After the returned item is received and inspected:
● Approved refunds will be issued to the original payment method.
● Processing times may vary depending on your financial institution.
● Original shipping fees are generally non-refundable unless the return is due to our error.
Non-Returnable Items
The following items are generally non-returnable unless defective or damaged:
● Digital products and downloadable content
● Personalized or custom-made products
● Gift cards
● Clearance or final-sale items
● Opened health, wellness, or hygiene-related products where applicable

Exchanges

If you would like to exchange an item for a different size, color, or variation, please contact us first to confirm availability and exchange eligibility.
Questions
If you have any questions regarding your order, return eligibility, or refund status, please contact us at:
info@kekarehabservices.com
We appreciate your support and are committed to providing a smooth and professional shopping experience.