Shipping Policy
At Keka Essentials, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below for information regarding order processing, shipping timelines, and delivery expectations.
Order Processing
● Orders are typically processed within 1–3 business days after payment is received.
● Orders placed on weekends or holidays will be processed on the next business day.
● During high-volume periods, product launches, promotions, or holidays, processing times may be slightly extended.
Shipping Times
Estimated delivery times may vary depending on your location and shipping method selected at checkout.
United States
● Standard Shipping: 3–7 business days
● Expedited Shipping: 2–4 business days (when available)
International Shipping
● Delivery times generally range from 7–21 business days, depending on destination country and customs processing. Please note that delivery estimates are not guaranteed and may be affected by weather conditions, carrier delays, customs inspections, or other factors beyond our control.
Shipping Rates
Shipping costs are calculated at checkout based on:
● Delivery destination
● Package weight and dimensions
● Selected shipping method
Any applicable shipping charges will be displayed before completing your purchase
Order Tracking
Once your order ships, you will receive a confirmation email containing tracking information (when available). Please allow up to 24–48 hours for tracking updates to appear.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Keka Essentials is not responsible for:
● Delays caused by incorrect addresses
● Undeliverable packages due to inaccurate information
● Additional shipping fees resulting from address corrections
Lost, Stolen, or Delayed Packages
Once an order has been transferred to the shipping carrier, delivery is under the carrier's control. If your package is:
● Lost in transit
● Marked delivered but not received
● Significantly delayed
Please contact us, and we will assist you in working with the carrier to resolve the issue.
International Duties and Taxes
International customers may be responsible for:
● Customs duties
● Import taxes
● Brokerage fees
● Other country-specific charges .
These fees are determined by your local customs authority and are not included in product or shipping prices unless otherwise stated.
Damaged Shipments
If your order arrives damaged:
1. Take photos of the package and product immediately.
2. Contact us within 7 days of delivery.
3. Include your order number and photos when submitting your claim.
We will review the issue and work toward an appropriate resolution.
Contact Us
For questions regarding shipping, please contact:
Keka Essentials
📧 Email: info@kekaessentials.com
Thank you for choosing Keka Essentials. We appreciate your trust and look forward to serving your wellness and lifestyle needs.
